Frequently Asked Questions

What is Cemora, and who is it for?

Cemora is a simple Participation Platform designed for grassroots sports clubs, independent coaches, and activity operators. It provides a digital front door for discovering, booking, paying, and retaining participants—without the complexity of enterprise systems. We're club-first, empowering volunteers to own customer relationships and drive repeat business.

How does Cemora differ from sports management systems like PlayHQ or GameDay?

Unlike federation-led or enterprise-heavy tools focused on admin and competitions, Cemora sells participation. We prioritise AI-driven simplicity for bookings, payments, and retention, working alongside NSO systems without replacing them. No heavy setup—just quick wins for revenue and engagement.

What sports does Cemora support?

Cemora works for any community sport or activity, from football and tennis to yoga and clinics. Our templates and tools are customizable for over 100 sports categories. If your sport involves participants, bookings, or events, we're built for it.

Is Cemora suitable for small clubs or independent operators?

Absolutely, we're intentionally simple for micro to large clubs (1-1,000+ participants). Start with Bronze for basics like websites and payments; scale to Gold/Platinum for AI marketing and capital partnerships. No minimum size required.

What are Cemora's pricing plans?

CEMORA starts from as little as $99 per month. Be the first to trial our BETA version... Contact us Today​

Are there setup or onboarding fees?

No hidden fees—we provide free migration support and quick setup (fast up and running). All plans include basic onboarding; premium tiers add dedicated coaching.

How do payments and processing work?

Collect payments directly via secure, instant transfers to your account. Support one-time, instalments, subscriptions, and government vouchers. AI handles reminders and re-engagement to minimise admin. Refunds are easy via the dashboard.

Can I offer discounts, vouchers, or family plans?

Yes—built-in tools for sibling discounts, volunteer incentives, and voucher stacking (e.g., Queensland Gov vouchers). Avoid manual workarounds; our system auto-applies and reports without errors.

What if I need to refund or cancel a payment?

Process refunds directly in the dashboard—full visibility on status (pending/processed). Emails route to your chosen inboxes; no lost confirmations.

What core features does Cemora include?

Hubs cover: Website (auto-updates, templates), Marketing (seasonal campaigns, retention), Commerce (bookings/payments), People (communication/training), Partnerships (sponsorship/capital), Support (IT/integration). AI slashes admin with weather updates, reminders, and insights.

How does Cemora handle registrations and bookings?

Seamless flow: Discover → Book → Pay → Return. Embed forms on your site; auto-sync with calendars. Track retention with AI re-engagement—turn one-offs into loyal members.

What communication tools are available?

Central hub for parents, coaches, and volunteers—no more WhatsApp chaos. Send announcements, weather updates, and schedules via email/SMS. AI automates reminders for security and efficiency.

Does Cemora integrate with federations or other tools?

Yes—works alongside NSO systems (e.g., PlayFootball). Phase 4 roadmap includes deeper integrations. No federation ownership; you control your data.

How does AI help with club management?

AI automates workflows: seasonal marketing, retention nudges, reporting insights, and volunteer tools. Save time on admin; focus on participation growth.

Can I manage sponsors and partnerships?

Dedicated Partnerships hub connects you to sponsors and capital networks. Track deals, revenue splits, and invoicing—all in one place for sustainable cashflow.